FAQs

1. About the Application

What is Reward Converter - CashXchange?

Reward Converter - CashXchange is a mobile application designed to allow users to convert their Google Play balance into money that can be transferred to their bank account using a UPI ID.

How does Reward Converter - CashXchange work?

Users log in to the app using their Gmail account, enter their valid UPI ID, and place an order to convert their Google Play balance. 60% of the balance is then transferred to their bank account within 7 to 10 days.

What are the main features of the application?

The main features include the ability to convert Google Play balance to a bank account via UPI ID, track order history and status, earn reward points by watching ads, use reward points to increase conversion rates, securely store user data, access a support section for queries, and receive notifications for user activity.

Why should I use Reward Converter - CashXchange?

Reward Converter - CashXchange offers a convenient way to convert your Google Play balance into real money, provides an additional method to earn rewards by watching ads, and ensures a secure and user-friendly process.

2. How the Application Works

How do I start using the application?

To start using the application, download the Reward Converter - CashXchange app from the app store, log in using your Gmail account, and enter your UPI ID to facilitate transfers.

How do I convert my Google Play balance?

To convert your Google Play balance, log in to the app, navigate to the conversion section, enter the amount you want to convert, confirm your UPI ID, and place the order. 60% of the amount will be transferred to your bank account within 7 to 10 days.

What is the conversion rate and why only 60%?

The conversion rate is 60%, meaning 60% of your Google Play balance is transferred to your bank account. The remaining 40% covers Google Play store fees and our service commission.

How can I track my conversion orders?

You can track your conversion orders by going to the order history module in the app, where you can view detailed information about each order, including the date, amount, and status.

Can I cancel or modify a conversion order?

Once a conversion order is placed, it cannot be canceled or modified, so please ensure all details are correct before confirming the order.

What should I do if the conversion is delayed?

Check the status of your order in the order history module. If the conversion is delayed beyond the expected time frame, contact customer support for assistance.

How do I ensure my UPI ID is valid?

To ensure your UPI ID is valid, verify that it is active and linked to your bank account. You can double-check the UPI ID in your UPI-enabled banking app or contact your bank for verification.

What happens if there is an issue with my conversion?

If there is an issue with your conversion, check the order history for the status of your order. If the issue persists, contact customer support through the support section in the settings screen.

3. Support and Notifications

What should I do if I have a support query?

If you have a support query, submit your queries through the support section available in the settings screen. Our support team will respond promptly to assist you with any issues or questions.

How can I contact customer support?

You can contact customer support through the support section in the settings screen. You can also email us at [support@cashxchange.com] for further assistance.

How will I be notified about my activity?

Notifications about your activity in the application will be sent to you, ensuring you stay updated. These notifications include order status updates, reward points earned, and important announcements.

Can I disable notifications?

Yes, you can manage your notification settings in the account settings section. You can choose which notifications you want to receive and which ones to disable.

What if I do not receive a notification?

Ensure that notifications are enabled in your device settings and within the application. If you still do not receive notifications, contact customer support for assistance.

How can I provide feedback about the application?

You can provide feedback through the support section in the settings screen. Your feedback helps us improve the application and provide a better user experience.